What is Minaal's warranty policy?
We offer a lifetime guarantee against all manufacturing defects. If your gear has a defect, we’ll organize a repair or send you a replacement – anywhere in the world.
This second paragraph is where some companies might list their endless conditions, exclusions, and sub-clauses to their reckless first sentence. But we’re big believers in common sense – a defect is a defect – and we won’t use legal jargon as a rock to hide under when you come knocking.
Problems with our gear are incredibly rare, but we know how good it feels to have a solid warranty backing you up when you’re on the road. If any of our gear falls short of our high quality-control standards, we’ll make it right.
Ultimately, any gear that takes a severe beating over a long period of time will eventually show signs of wear and tear. This isn’t considered a defect – but drop us a line if you’re in doubt, and we’ll be straight with you either way.
HEADS UP 🔎
We pride ourselves on standing behind our gear, but of course we'd say that. If you want to see what our community thinks, check out our verified reviews page.
Repair vs Replace
As part of our warranty, we used to simply replace all defective gear, until we realised the huge amount of resources that go into doing so, especially with such an international community.
As part of our Triple Bottom Line approach, we recommend local repair as the first option for defective units. We help to find the closest repair store and, of course, cover the full cost of repair. Benefits of this approach include:
- Often faster to get your gear back
- Contributes to local businesses / entrepreneurs
- Avoids extra shipping emissions
- Avoids wasting previous bag (often the only defect is a zipper, which are easily replaced around the world)
If you prefer, for whatever reason, to replace rather than repair, we understand and will make it happen. In almost all cases, we'll request for the old unit to be sent back to us (at our cost).
Any other questions? Get in touch!