What's your return policy?
Regular Order Returns
To make a return request in the U.S., visit this page.
In the U.S., you’ve got a 90-day change-of-mind return window on all orders. If you receive your Minaal gear and decide it isn’t right for you, you can return it as-new for a full refund (including the original shipping cost). As a small business, we ask for a $15 contribution to help cover the cost of return shipping and restocking.
When we receive your return and confirm that the gear is in as-new condition, we’ll process your refund, minus the $15 restocking contribution.
We also offer worldwide repairs and/or returns as part of our Lifetime Warranty coverage. That means we've got your back, even when you're on the road.
Non-USA / International
Change-of-mind returns outside the U.S. aren’t currently available – sorry! The cost of shipping gear back to our international hub is too high to make it worthwhile for either side.
However, our repair/return warranty coverage still applies.
If you have burning questions that need answers before you jump on board, many of our users find reviews and packing videos like these ones for the Carry-on and Daily helpful. You can also contact us anytime for personalized, personal help.
Pre-Order Returns & Exchanges
Every so often, when we introduce new products, we open them up for pre-orders before they’re in stock. If you pre-order Minaal gear, you can change your mind at any time before it ships and receive a full refund. This includes non-US orders.
If the order’s already shipped, then the 'Regular Order' details outlined above will apply (including this type of return not being possible outside the U.S.).
For U.S. customers: if you receive a pre-order and decide you’d like to exchange it for other gear, you’ll need to do so within 90 days of receipt and make up any price difference. If you receive in-stock gear and decide you’d like to exchange it for gear that's on pre-order, you can return your in-stock gear for a refund (as long as it’s in as-new condition), then make a new order for the pre-order gear.